General Terms and Conditions

General Terms and Conditions for Catering Services.
Last updated: 1 January 2024

Our guests - Not our guests

• We reserve the right to refuse service to intoxicated groups whose behavior we consider a risk to the smooth running of our restaurant, to cancel the reservation and to issue a cancellation invoice, which you authorize us to do by making your reservation.
• As a rule, we do not accept reservations for bachelor or bachelorette parties.
  We further reserve the right to refuse service to guests who stand out through their behavior, obviously excessive alcohol consumption or an evident loss of control, to cancel the reservation and to issue a cancellation invoice, which you authorize us to do by making your reservation.
• For this purpose, for groups of 8 people or more, we take the liberty of requesting a billing address when you make your reservation.

Cancellations: Our guests

We appeal to our guests to take reservations as seriously as we do, and of course we hope to welcome you at the time you have booked.

Tables are held for up to 15 minutes after the reserved time. If you do not show up, we reserve the right to give the seats to other guests. If you are running late, feel free to call us or send us a text message via OpenTable.

Unfortunately, however, it happens time and again that reservations are not kept.

(1) By reserving one or more tables in our restaurant, the guest undertakes to arrive punctually at the reserved time with the announced number of people. 

(2) If the guest does not cancel the reservation with us at least 48 hours before the service time agreed in the reservation and/or does not keep the reserved appointment at the agreed time with the registered number of people, we may charge the guest a flat-rate compensation for damages, insofar as the guest is responsible for the no-show or the late cancellation of the reservation. The aforementioned flat-rate compensation amounts to EUR 20.00 net per registered person. The guest remains free to prove to us that we have suffered no damage at all or damage significantly lower than the flat-rate compensation claimed.

(3) If the guest instructs us to provide additional services that go beyond providing a table with seating and offering our range according to our menu during the visit to our restaurant, such as a special table decoration, an unlimited reservation with an agreed minimum spend or dishes individually pre-ordered by the guest, claiming the flat-rate compensation under para. (2) does not exclude any further claim for reimbursement of expenses to which we may be entitled.

(4) Arriving late at the restaurant by no more than 15 minutes after the agreed time does not give rise to a claim for payment of the flat-rate compensation under para. (2).

In principle, we will of course endeavor to give unused seats to other guests.

We ask for your understanding that we reserve the right to change tables or rooms if the number of guests changes.

Prices and seasonal fluctuations

• All prices are quoted and agreed in euros (EUR/€). Should prices change significantly due to seasonal fluctuations, we reserve the right to recalculate our prices accordingly.

Your wishes: Our concern

• We would like to point out that we are happy to accept room or table requests and fulfill them if possible. It is very important to us that you feel at home with us. However, we ask for your understanding that your wishes and our promises are not binding for us. Should our reservation situation change, we reserve the right to change your desired table or room so that the utilization of our restaurant is optimal.
• Please understand that, due to the design and interior of the premises and the directly adjoining CHASE Bar, we cannot welcome guests under the age of 10. In the neighboring restaurant Backöfele we warmly welcome our younger guests.

Bringing your own: Food & drinks

Food and drinks are provided exclusively by the restaurant. Exceptions require prior agreement.

The purpose of our in-house controls and measures in accordance with the HACCP concept (food hygiene regulation) is to prevent adverse health effects from the consumption of food. Unfortunately, our controls and measures do not cover food brought in from outside (e.g. cakes). We ask for your understanding that we cannot accept any liability for these products.

• If you bring your own cake, we charge a plate fee of 6.50 euros per person or per place setting for laying the tables and serving. The document “Salmonella and allergen risk for cakes brought along” must also be completed in advance.
• We charge 12 euros per liter for wine brought in to cover our overhead costs.

Force majeure

• In the event of force majeure or other hindrances for which the catering business is not responsible, in particular those outside the sphere of influence of the catering business, the catering business reserves the right to withdraw from the contract in part or in full without the customer being entitled to any claim.

Losses and damage

• The customer shall be liable to the catering business to the full extent of their personal or business liability for any damage or loss occurring during an event or their stay, unless the damage falls within the catering business's area of responsibility or was caused by a third party and the third party actually pays compensation, which must be proven by the customer in each case.

Payments

• Unless otherwise agreed in writing, the service staff are instructed to accept payment in cash or cashless by credit or debit card (EC card).
• The agreed prices include VAT at the applicable rate.
• Invoices from Backöfele/CHASE are payable within 14 days of the invoice date without deduction.
• We accept card payments with EC, Visa, Mastercard and UnionPay.
• Please note, however, that for 8 people or more we only issue one bill per table. Separate payments are not possible in this case.